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Privacy Policy

Oscar

Last updated: 28 July 2026

Oscar (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use the Oscar application and related services (the “Service”).

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By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. About Us

Oscar

1 Brunswick House, Brunswick Way

Liverpool

Merseyside

L3 4BN

United Kingdom

2. Information We Collect

We may collect the following types of information:

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Information you provide to us

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  • Account information (such as name, email address, and password) if you create an account

  • Payment information (processed by third-party payment providers such as Apple or Google)

  • Any communications you send to us

 

Information collected automatically

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  • Device information (device type, operating system, unique device identifiers)

  • Usage data (how you interact with the Service, features used, time spent)

  • Log data (IP address, access times, app crashes)

  • Location data (when you use location-based features of the Service, such as displaying course obstacles relative to your position)

  • Camera data (processed on your device to provide the augmented reality experience; we do not store camera footage unless you explicitly save or share content)

 

Information from third parties

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  • Information from app stores (Apple App Store or Google Play) when you download or purchase the Service

3. How We Use Your Information

We use the information we collect to:

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  • Provide, maintain, and improve the Service

  • Personalise your experience

  • Process payments and manage subscriptions

  • Respond to your requests and provide customer support

  • Monitor usage and analyse performance of the Service

  • Detect, prevent, and address technical issues or misuse

  • Comply with legal obligations

  • Send you important service-related communications

 

We do not sell your personal data.

4. Legal Bases for Processing (UK GDPR)

We process your personal data under the following legal bases:

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  • Performance of a contract – to provide the Service you have requested

  • Legitimate interests – to improve the Service, ensure security, and understand how it is used

  • Consent – where we ask for your consent (for example, for certain types of location access or marketing communications)

  • Legal obligation – where we are required to process data by law

5. Sharing Your Information

We may share your information with:

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  • Service providers who help us operate the Service (such as cloud hosting, analytics, and payment processors)

  • App store providers (Apple and Google)

  • Professional advisers (lawyers, accountants) where necessary

  • Authorities when required by law or to protect our rights

 

We require all third parties to respect the security of your data and to treat it in accordance with applicable law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

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Account information is generally retained for as long as your account remains active. You may request deletion of your account and associated data at any time.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

8. International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection law.

9. Your Rights

Under UK data protection law, you have the following rights:

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  • The right to access your personal data

  • The right to correct inaccurate data

  • The right to request erasure of your data

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time (where processing is based on consent)

 

To exercise any of these rights, please contact us using the details below.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

10. Children’s Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the Service or by other appropriate means. The “Last updated” date at the top of this policy indicates when it was last revised.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

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Oscar

1 Brunswick House, Brunswick Way

Liverpool

Merseyside

L3 4BN

United Kingdom

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